Need help? Call customer services on 0408 260164.
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We use a flat rate of $20 per order to cover freight for standard items (up to about 15kg) to most locations, using Australia Post. Calculating the freight charges has always been quite difficult. The $20 rate usually covers our costs, but if we’re shipping long distances such as to WA, NT or TAS, or shipping items with irregular weight or volume, we may request an additional payment to cover freight by TNT. Australia Post will drop a card in your letter box, and you'll need to go to the post office and collect it. TNT will usually deliver to your door, if you're not there to sign for it you'll need to go to the depot to collect it. Sometimes they leave it even if you're not there.
Returns & Exchange
We're happy to exchange items if they're not the right size, customer pays freight. Need help? Call customer services on 0408 260164.
You can find answers to your questions at our FAQ page